have just come to the end of a glorious 5 nights staying here and overall we have had a great stay. Winter palace is a beautiful, historic hotel on the banks of the Nile and since I visited here many years ago I dreamed of staying. Mohamed Ali, the chief concierge was amazing at helping us book everything and was so helpful and kind. The room was spotless and so comfortable and housekeeping was perfect. We went to the royal bar daily and it was beautiful, amazing service and really lovely staff, one of the men working there looked after us every day and was so amazing! The staff at breakfast were so lovely and the breakfast was tasty and delicious! The grounds of the hotel were so beautiful, amazing ancient palm trees, gorgeous flamingos that were rescued and gorgeous indigenous birds. The gardens are kept so beautifully and it is a really special place to stay.
I feel like giving this place a one star owing to one really nasty and unpleasant experience but I feel it wouldn't be fair. I was taking photographs and has asked permission from one staff member who said to please feel free to go where I please. another staff member, a male, started shouting at me to get down off the stairs, made a huge scene in front of everyone and humiliated me in front of a foyer full of people. I have never experienced such behaviour in a 5 star hotel. Disgusting and I will be emailing Sofitel and hotel management about this.