Does New World Phu Quoc Resort offer free cancellation for a full refund?

Yes, New World Phu Quoc Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at New World Phu Quoc Resort?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at New World Phu Quoc Resort?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at New World Phu Quoc Resort?

Yes, there's free self parking.

Is airport shuttle service offered by New World Phu Quoc Resort?

Yes, a free airport shuttle is available from 9:30 AM to 5:00 PM on request.

What are the check-in and check-out times at New World Phu Quoc Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at New World Phu Quoc Resort and nearby?

Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. New World Phu Quoc Resort also has private pools and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near New World Phu Quoc Resort?

Yes, there are 2 onsite restaurants.

Does New World Phu Quoc Resort have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a refrigerator.

Does New World Phu Quoc Resort have any outdoor private spaces?

Yes, every room features a private pool and a deck or patio.

What's the area around New World Phu Quoc Resort like?

New World Phu Quoc Resort is in Khem Beach, a short 11-minute walk from Khem Beach.

New World Phu Quoc Resort, Phu Quoc: Hotel Reviews, Rooms & Prices

8/10 Very good

Jul 8, 2025

Great resort for family

Kelvin, 5-night trip

10/10 Exceptional

Aug 8, 2025

The room (house) is very spacious and the private swimming pool is terrific for kids. The environment is peaceful. The infinity pool and the beach are great to enjoy. The spa is awesome! Will definitely come for the second time!

TAI YUK, 5-night trip

10/10 Exceptional

Mar 3, 2025

VERY NICE^^

??, 3-night trip

10/10 Exceptional

Oct 7, 2024

I can't recommend this resort enough! It is geared towards families, but I traveled alone and had a great time. The beach is beautiful, the pool was amazing, and the villa I stayed in was awesome! You will not be disappointed in this resort!

Jody, 6-night trip

8/10 Very good

Apr 10, 2025

Little bit disappointed

Without shuttle bus to sunset town

CHUI KING, 1-night trip

10/10 Exceptional

Oct 10, 2023

5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.

Nam, 3-night trip

8/10 Very good

Apr 16, 2025

The property was excellent and near the cable car ride to Hong Thom. The rooms were clean and nice and the pool was great and big. It’s also next to the beach so you have swim options. However the night market near by doesn’t give much option and neither is there much to do outside of the resort. The breakfast dining was food but lunch and dinner at the resort is actually quite bad. Meats were chewy and dinner option at the buffet was not much for the $900k dong that you pay. We tried the restaurant inside the resort called Lua and that was also pretty bad. The food was bland and not good.

NAM PHUONG, 2-night trip

6/10 Good

Aug 23, 2025

Overall it’s ok but not the best

The staff were friendly and the food at the restaurants was generally good. However, the dinner dining options were too limited, which was disappointing, and although the villa had a kitchen, it required an extra fee to use it, so I didn’t understand the point of having one. Cleanliness was the biggest issue. The common areas, such as the living room floor, dining table, and sink area, didn’t feel properly cleaned, and it seemed as though the individual rooms and bathroom floors were hardly cleaned at all. The toilet wasn’t cleaned daily, and when the shower gel in the shower ran out, even though it was left on the floor, it wasn’t refilled for several days. The pool water quality also wasn’t very good. On top of that, the coffee pot was nasty, with white mold inside that looked like it had been there for weeks. Another challenge was that the staff spoke very little English, which made it difficult to communicate our needs. Overall, staying there wasn’t terrible, but it wasn’t a very comfortable trip either.

Seula, 7-night trip

6/10 Good

Dec 17, 2024

I expect more from a 5 star hotel. It was often that they run out towels at the pools. It was chaos with both sun beds and towels. The cleaning was not good and it was missing equipments. Breakfeast and service was good. And the gym was very good compare to many others I have been to.

Chan Minh, 2-night trip

10/10 Exceptional

Apr 3, 2023

Perfect stay.

Top 3 perfect beach, perfect pool and perfect staff. Good service. But again perfect beach 🤗. Breakfast was fine, with a wide selection. Only 2 small-small negative was that the hotel played house-music loud when you eat breakfast outside. The other is the hotel is a resort, so is a but outside town. But taxi is cheap sooo 👍

Lars Raahauge, 8-night trip

8/10 Very good

Mar 12, 2023

Resort is really nice...in 10 yrs it will be excellent but right now the surrounding buildings are empty so i cant give it a 5 star rating

SUNGMIN WILLIAM, 10-night trip

10/10 Exceptional

Jan 8, 2023

Likes: Spacious villas. Beautiful pool. Gorgeous landscaping. Dinning facilities/food were excellent. Cleanliness of resort. Excellent WiFi and TV channels. Friendliness of resort staff. Dislikes: At check-in, being told no outside food of any kind is allowed. Schedule times for pick-up/drop-off airport shuttle are not very convenient. Taxi from airport to resort is 300k. Resort charges 3x that rate (900k) for same service in private car. Some dinning room staff had limited English language skills making it difficult to communicate.

8/10 Very good

Dec 27, 2023

5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve

maggie, 4-night trip

8/10 Very good

Aug 23, 2025

It’s a great hotel but there are too many ants around. In the room and in bed too. That’s not very pleasant. The staff worked hard to kill thek but it’s too nature.

Ka Kay, 4-night trip

10/10 Exceptional

Aug 7, 2025

Everything is good

sin hong, 3-night trip

10/10 Exceptional

Jul 24, 2025

It was an amazing property. The breakfast that was included was top notch and had so many different options. The staff were friendly. The pool was nice and the beach was wonderful. The sand was very soft and my kids enjoyed paddle boarding and kayaking. There was really no dining options around the area except for the resort and after being in other areas in Vietnam where food was very cheap, the pricing at the hotel seemed high although it was still cheaper that what we would pay in the US. Over all, the villa was amazing and we thoroughly enjoyed our 4 night stay.

Jeremy, 4-night trip

8/10 Very good

Jul 15, 2025

享受，值得推薦

服務員態度很友善。早餐食物多元化，三天早餐都各有不同特色，餐廳座位充足！餐廳早餐時段有職員安排活動例如用椰子葉摺的手工，填色，下棋，供小朋友吃完早餐後玩，小朋友玩得很開心，大人也可以休閑一下。沙灘的沙很幼滑，免費提供堆沙工具及獨木舟，設備很周到！泳池有兩條滑梯給小童玩，很有趣。可是淺水區域的梯級較多，而且不明顯，建議泳池的在梯級邊加上明顯標記，以防小朋友跌倒後頭浸落水。本來期待可以去到大水上樂園的Kidszone，可惜正在裝修，在沙灘玩時也聽到工程聲音。如果訂酒店時，可以告訴我們，並減價，便更好預算。

King Yun Annie, 4-night trip

10/10 Exceptional

Jul 6, 2025

Good

Cheng, 4-night trip

10/10 Exceptional

Jul 5, 2025

Excellent resort! Would come back again!

Hung Phong, 3-night trip

2/10 Poor

Jul 3, 2025

房間太舊

JOSIE, 6-night trip

8/10 Very good

Jun 28, 2025

We had a lovely stay in a premium pool villa for 3 nights. The villas are spacious, the staff are friendly, the breakfast was fantastic, and the beach was lovely. There are a few reasons I didn't rate this more highly. No off site food or beverage is allowed and there is a charge for using the kitchen in the villa that you paid to stay in. These are crazy rules, made worse by very overpriced food and drinks. We opted to leave the resort for lunch and dinner and eat at a different restaurant for each meal at the various places that were within walking distance as they had great food options at a reasonable price. We also went to go paddleboarding only to find there are only two that are a bit dated and they only had one paddle. The villa itself had a dingy shower, old leaves piled up all over the patio, and it's as if the walls were dirty, particularly around switches and other high traffic areas, and the sofa was stained. We had a lovely stay as we kept to ourselves and used our private pool, but I'd simply expect more from a 5 star resort.

Lisa, 3-night trip

8/10 Very good

Jun 16, 2025

広い敷地でラグジュアリーな体験ができました

KOHSUKE, 4-night trip

10/10 Exceptional

Jun 9, 2025

Breakfast is excellent! Anna at the breakfast restaurant really made our 5 days vacation a great one. She treated my family like family. Room cleaning can be improved. The backyard and private pool was not clean for all the 5 days we were there. However, I can overlook all that because of an excellent service in other areas. Thanks

Diane, 5-night trip

8/10 Very good

Jun 4, 2025

룸컨디션 등 대체로 만족합니다!그러나 벌레와 이물질들이 들어있는 프런지풀의 관리가 다소 미흡했고 우리 객실에 놔둔 과일에 많은 흠집을 보아 쥐가 있는 듯 했습니다! 뷔페는 홀도 넓고 음식 맛도 푸꾸옥 서부 그 어느 리조트보다도 좋았단 느낌을 받았고 직원들 또한 모두 친절해서 머무는 내내 편안했습니다!

SEONG CHUN, 3-night trip

10/10 Exceptional

May 25, 2025

房間很漂亮，酒店泳池、沙灘風景都很美酒店職員很幫忙，接送都安排得好好

Ho Yee, 5-night trip

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