The hotel is dated. Old infrastructure and it is a bit odd that Level 2 and level 3 have only about 5 feet difference but that didnt cause us much inconvenience.
Biggest issue was plumbing and bathrooms in the hotel. I was given a room wherein the shower was rusted and water pressure dismal. I couldn't get any water through the shower head.
On complaint, I was given a second room which had a seperate shower but an electric shower head. I made mistake of using it and either it blasted ice cold or super hot water.
A few minutes later, I realised the toilet seat was broken. I went to the reception to complaint and was told that the hotel is fully booked and they cant do much about it at the hour. To be fair, staff was polite and as compensation offered me free breakfast but in his own words - it didnt remediate the original issue.
When I am paying £150+ for a night, I expect a clean, functioning bathroom and toilet and not £15 free breakfast.
After my return, I provided the feedback vai the IHG feedback request (Did I mention I am a member of their rewards scheme) and their response was:
Points noted but were not our fault because we expect previous guests to report the issue. It wasnt reported to them before i checked in and they didnt feel responsible for all the faults.... Really??? DO you expect previous guests to report old creaking infrastructure and broken toilets?
Well, your wish was granted just now!