I was locked out of my room multiple times during my stay—twice during the day and then again around 1 a.m. after a long day out with my family. When I returned to my room that night, my key suddenly stopped working. I went to the front desk to have it fixed, but they told me they couldn’t register a key to my room. An employee even came upstairs with a master key, but that didn’t work either. I was completely locked out, with all of my belongings still inside.
They eventually gave me a temporary room so that my kids and I would have somewhere to sleep for the night. About seven hours later, there was a knock on the door, and the front desk attendant handed me a key, saying that I could now get back into my original room. There was no explanation about what happened or why the issue occurred in the first place.
Overall, it was a major inconvenience—not only being locked out of my room at 1 a.m. with my family, but also being woken up early to move rooms again. I expected better communication and service from the hotel staff.