Hotel New Grand

4.5 star property
Bayfront hotel with 4 restaurants, near Osanbashi International Passenger Terminal

Choose dates to view prices

Photo gallery for Hotel New Grand

Lobby
Egyptian cotton sheets, premium bedding, down comforters, minibar
Flat-screen TV
Exterior
Bar (on property)
Experience the essence of Yokohama at Hotel New Grand, where modern luxury meets natural charm. Stroll through the garden, indulge in French cuisine at one of four on-site restaurants or unwind with a coffee from the cafe.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Laundry facilities
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
$119 nightly
The total price is $131
Jul 16 - Jul 17

Room options

Available filters for rooms
Showing 97 of 97 rooms

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Check-in 15:00] Run of the House

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton linens
Separate bedroom
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed

[Check-in 15:00] Bayside Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

[Check-in 15:00] Tower Bay View Double, Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 366 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Regular Twin, Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

[Check-in 15:00] Bayside Double Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Side Double Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 360 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Egyptian cotton linens
  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Bay View Double, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Grand Suite Double, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Egyptian cotton linens
  • 602 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Grand Suite Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Egyptian cotton linens
  • 573 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Check-in 15:00] Tower Regular Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Main Building Grand Double

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton linens
Separate bedroom
Bathrobes
  • 290 sq ft
  • Sleeps 3
  • 1 Queen Bed

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

Single Room, Main Building

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton linens
Separate bedroom
Shower/tub combination
  • 215 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Egyptian cotton linens
  • 688 sq ft
  • Sleeps 4
  • 2 Twin Beds

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

[Check-in 15:00] Tower Bay View Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

[Check-in 15:00] Tower Side Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

[Check-in 15:00] Tower Bay View Twin, Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
Egyptian cotton linens
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Check in after 3 Pm-Grand Club Floor Twin Room with Extra Bed-Tower Building-Non-Smoking

  • Sleeps 3
  • 3 Twin Beds

Tower Building Standard Twin Room- Smoking

  • Sleeps 2
  • 2 Twin Beds

Standard Floor Bay View Hollywood Twin Room Tower Non smoking

  • Sleeps 2
  • 2 Twin Beds

Grand Deluxe Twin Room Main Building

  • Sleeps 2
  • 2 Twin Beds

Grand Club Floor High Floor Triple Room

  • Sleeps 3
  • 3 Twin Beds

Standard Floor Bay View Corner Double Room Tower Smoking

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Twin Room High floor Non smoking

  • Sleeps 2
  • 2 Twin Beds

Grand Club Floor Bay View Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Grand Double Room Main Building

  • Sleeps 2
  • 1 Double Bed

Superior Floor Tower Side Double Room

  • Sleeps 2
  • 1 Double Bed and 1 King Bed

[Late Check-in at 5 Pm]Tower Bay View Double, Non Smoking

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Bay View Corner Double Room

  • Sleeps 2
  • 1 Double Bed

[Check-in 15:00] Tower Bay View Twin, Smoking

  • Sleeps 2
  • 2 Twin Beds

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

Standard Floor Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

Standard Floor Bay View Corner Double Room Tower

  • Sleeps 2
  • 1 Queen Bed

Macarthur' Suite- Main Building

  • Sleeps 2
  • 1 King Bed

Grand Twin Suite Main Building

  • Sleeps 2
  • 2 Twin Beds

Standard Floor Bay View Corner Double Room Tower Non smoking

  • Sleeps 2
  • 1 Queen Bed

Superior Floor Bay Side Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Floor Bay Side Double Room

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Premier Double Suite

  • Sleeps 2
  • 1 King Bed

Tower High Floor Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Floor Bay Front Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Tower Building Standard Floor Standard Twin Room

  • Sleeps 3
  • 2 Double Beds

Superior Floor Bay Front Corner Double Room

  • Sleeps 2
  • 1 King Bed

Grand Twin Room Main Building

  • Sleeps 2
  • 2 Twin Beds

Grand Double Suite Main Building

  • Sleeps 2
  • 1 King Bed

Superior Floor Bay Side Comfort Triple Room

  • Sleeps 3
  • 3 Twin Beds

Grand Club Floor Double Room High Floor

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Premier Twin Suite

  • Sleeps 2
  • 2 Twin Beds

Double - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 3

Double

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Double

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 3

Twin

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Check in after 3 Pm-Superior Floor Tower Side Twin-Non Smoking

  • Sleeps 3
  • 3 Twin Beds

Grand Club Floor Presidential Suite

  • Sleeps 2
  • 2 Twin Beds

Superior Floor Universal Design Room

  • Sleeps 2
  • 2 Twin Beds

Premium Twin Room - Tower Building - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Run Of House

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Twin With Bayside-Superior Floor Non Smoking

  • Sleeps 3
  • 3 Twin Beds

Premium Double Room - Tower Building - Non-Smoking

  • Sleeps 2
  • 1 King Bed

Tower Building Standard Floor Bay View Hollywood Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520

What's nearby

  • Osanbashi International Passenger Terminal - 9 min walk - 0.8 km
  • Yokohama Stadium - 12 min walk - 1.0 km
  • Red Brick Warehouse - 14 min walk - 1.2 km
  • Yokohama Cosmo World - 3 min drive - 1.7 km
  • Pacifico Yokohama - 4 min drive - 2.4 km

Getting around

  • Haneda Airport (HND) - 15 min drive
  • Ishikawacho station - 14 min walk
  • Kannai Station - 20 min walk
  • Sakuragicho Station - 25 min walk
  • Motomachi-Chukagai station - 5 min walk
  • Nihon-odori Station - 10 min walk
  • Bashamichi Station - 18 min walk

Restaurants

  • ‪マクドナルド - ‬1 min walk
  • ‪サンマルクカフェ - ‬3 min walk
  • ‪SALONE 2007 - ‬4 min walk
  • ‪重慶茶楼 本館 - ‬4 min walk
  • ‪コーヒーハウス ザ カフェ - ‬1 min walk

About this property

Hotel New Grand

Hotel New Grand offers a great location, putting you within a 15-minute walk of Tokyo Bay and Yokohama Stadium. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Le Normandie, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers like the helpful staff and overall property condition. Public transportation is just a short walk: Motomachi-Chukagai station is 5 minutes and Nihon-odori Station is 10 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 230 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 20
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • This property's garden will be closed from now to August 29, 2025 due to construction.
    • Breakfast is not included in the Breakfast rate plan for children ages 0-6.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • One child (6 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (JPY 1500 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Bed rails

What to do

  • Discount at nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Conference space (4736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1927
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves lunch only. Reservations are required. Open daily.
The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
Sea Guardian 2 - Onsite bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Fees & policies

Parking

  • Self parking costs JPY 1500 per day

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Frequently asked questions

Does Hotel New Grand offer free cancellation for a full refund?

Yes, Hotel New Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel New Grand?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel New Grand?

Yes. Self parking costs JPY 1500 per day.

What are the check-in and check-out times at Hotel New Grand?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Hotel New Grand and nearby?

Hotel New Grand has a garden.

Are there restaurants at or near Hotel New Grand?

Yes, there are 4 onsite restaurants, featuring alfresco dining, French cuisine, and garden views.

What's the area around Hotel New Grand like?

Hotel New Grand is located on the waterfront in Yokohama City Centre, a short 5-minute walk from Motomachi-Chukagai station and 5 minutes' walk from Tokyo Bay. Travelers say this hotel is in a good location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel New Grand Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
View
Service staff
Location
History
Chinatown
Restaurant
Bay
Subway
Waterfront

What guests liked

  • Breakfast at the property was great and enjoyed daily at the NORMANDIE Restaurant. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Friendly staff and great area, convenient
1-night trip

10/10

Great location, good food very comfortable room, friendly service.
2-night trip

10/10

No.1 Hotel
1-night trip

10/10

Outstanding staff and location. We had an amazing view of the harbor and garden from our room.
1-night trip

10/10

Beautiful, classy gem of Yokohama with well-trained, well-mannered, & pleasant staff. Definitely will stay again.. thank you for being there.
1-night trip

10/10

Very nice stay. Didn't reserve breakfast, too expensive. Nice location. Great room and lobby.
3-night trip

10/10

A very excellent hotel with excellent service. If you get a room that overlooks the bay the room is very large. For people who do not wish to eat at the restaurant which can be a little pricey there is a McDonald’s and a large selection of dining close by. The hotel is very near the cruise port for those taking a cruise. The hotel does not have a shuttle to the cruise port, but they arrange a taxi and the price is approximately six dollars. you could walk to the Chinatown area of Yokohama and approximately 3 to 5 minutes.
3-night trip

10/10

It was a wonderful hotel with a lot of history. If I have the chance next time, I definitely want to visit this hotel again. The surrounding area is clean, good for walking, and Chinatown is right next door.
2-night trip

10/10

My husband and I enjoyed everything about our stay, from the cosy and charming room with the fantastic view to the elegant presentation of the food at the Japanese restaurant. We especially enjoyed having tea in the little lounge on the 16th floor. It was the perfect place to spend our wedding anniversary.
2-night trip

8/10

The hotel was perfect for our needs close to the port for our departure onto a cruise. The hotel staff were very helpful in check in, storing luggage and showing us the hotels amenities. The hotel itself is a little dated and is showing its age from the carpets to fixtures and fittings etc but everything worked in the room although I couldn't figure out the AC. The view of the port and downtown were excellent. I would stay here again even though the place needs updating its got a lot going for it.
1-night trip

10/10

Very nice breakfast. Clean room. Well trained staffs.
1-night trip

10/10

I have stayed at this hotel as a business traveler many times over the last 7 years. It is the best hotel in Yokohama Great location by the bay shopping Chinatown Park on the water is not be missed Great breakfasts Value is amazing compared to Tokyo which 30 minutes by metro
3-night trip

10/10

Fantastic view!!! I love it!
4-night trip

10/10

This is a very high end hotel for a reasonable price. They offer top notch and excellent service. Hotel is very close to Chinatown, Red Brick Warehouse and Cup Noodles Museum. Also close to a metro train. I highly recommend this hotel.
1-night trip

10/10

The hotel is right on the waterfront. Walkable to most of what Yokohama visitors might be interested in. Airport direct bus is across the street. Highly recommended.
2-night trip

10/10

Location of this wonderful western style hotel, adjacent Yamashita park and short walk to China Town, was a bonus. The real pleasure, and why I'll be back, were the plushly appointed room -- with a long, deep bath!! -- and the personable, professional staff. Concierge went out of her way to promptly arrange parking and luggage storage tho we arrived hours early plus dinner reservations nearby. Monte Cristo breakfast (ham, cheese melt) was clincher. Five star accommodation that lives up to its reputation.
1-night trip

10/10

Excellent location not far from downtown Tokyo, but close to many excellent attractions. The park right outside the hotel is a perfect place day or night to unwind. Concierge service excellent with arranging transport and ideas with experiences.
2-night trip

10/10

This hotel is well located overlooking the Bay in Yokohama. It’s not too far from the subway station. It’s very big with plenty of eating options. The room was spacious and very comfortable and clean. There were plenty of amenities to use. The breakfast venue had a beautiful view although it had no buffet so very old school but this suited the ambiance. The staff were outstanding, very friendly and accommodating, exceptionally proactive and professional. I have nothing bad to say about this hotel, it’s a gem.
2-night trip

10/10

The best hotel in Japan !!! Such an amazing place to stay so clean and plenty of places to shop and walk around !! The staff was above and beyond amazing !! Loved everyone from the door man to the front desk workers I want to give a special shout out to Kaeko ❤️❤️ such a lovely girl she made our stay so special we hope to see her again when we return ! Manager was amazing to he made sure our stay was perfect and it was thank you again to all the staff at Hotel New Grand !!!!! 100/100 would stay here again ❤️😃
3-night trip

10/10

As usual, perfect service. Thank you!
2-night trip

10/10

There are so many things great about this place; the staff are great and very helpful, the room is big, clean and comfortable, the view is incredible and most of all, there's quite a bit of history about this building and place that are very interesting. Around the area, just a few blocks away is Chinatown and the train station. The waterfront beginning with the park right across the hotel is a wonderful place to walk around. Overall, this is a quaint place that is very quiet yet is only a ride away from Yokohama station. I will return and stay again at this place.
3-night trip

8/10

We like the location because of its convenience. However we were asked to pay 3000 yen for two adults, and when it was booked we assumed it was charged by the room not by the number of person. It is very confusing and never heard of in US. Hopefully the property can make future booking more clearly to everyone! Thank you.
1-night trip

8/10

同年4月に滞在。再度の訪問でお世話になり、ありがとうございました。 予約〜終わりまで受付、ポーター、ドアマン等方々の応対、ロケーションも良く落ち着けました。 残念だった点は、、、 2泊の2泊目、お隣のお部屋が夜中の2時過ぎまで話し声などで騒がしく、熟睡が叶わなかったのは残念でした。 (相談しようかと思いましたが、夜中なので諦めましたが、お客のマナーの問題なので、これは難しいところ、、、) 全体的に施設が古いので(館内動線や客室内バス・トイレ等など)どうしても色々ありますが、そこは良くも悪くもクラッシックホテルの特色。でもありますね。 今回残念な事もありましたが、流行りの綺麗で近代的、施設はゴージャスでも、ヒューマンな所は海外的で通り一遍なサービスしかしない、一流と呼ばれる外資系ホテルよりは、日本人のサービスとして個人的には良い気がします。 全体的には良くも悪くも「大人のホテル」な気がします。 クラッシックホテルとしての良さ(施設及び、もてなしとしての、古き良きところ)を大事に長く続いていかれる事を願っております。 また訪れられる事を楽しみにさせて下さい。 ありがとうございました。
2-night trip

10/10

シーツやお部屋は清潔で快適でした。ほんの少しだけバスルームや水道周りに髪の毛が落ちていたことだけが残念でした。他はすべて素晴らしかったです。
1-night trip

10/10

2-night trip