Does Hotel Marinela Sofia offer free cancellation for a full refund?

Yes, Hotel Marinela Sofia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Marinela Sofia?

Yes, there's an indoor pool. Guests have pool access from 7:30 AM to 9:00 PM.

Are pets allowed at Hotel Marinela Sofia?

Yes, pets are welcome. There's a charge of BGN 40 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Marinela Sofia?

Yes. Self parking costs BGN 40 per night. Electric vehicle charging is available.

Is airport shuttle service offered by Hotel Marinela Sofia?

Yes, an airport shuttle is available. The charge is BGN 40.00 per person one way.

What are the check-in and check-out times at Hotel Marinela Sofia?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Hotel Marinela Sofia and nearby?

Have fun with nearby winter activities like downhill skiing and snowboarding. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Marinela Sofia also has 4 bars, a nightclub, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Hotel Marinela Sofia?

Yes, there are 6 onsite restaurants, featuring international cuisine and garden views.

What's the area around Hotel Marinela Sofia like?

Hotel Marinela Sofia is in Lozenets, a short 16-minute walk from Vitoshka Boulevard and 16 minutes' walk from Vitosha Blvd.

Hotel Marinela Sofia, Sofia: Hotel Reviews, Rooms & Prices

6/10 Good

Jun 28, 2025

They didn't warn people that the air conditioners weren't working in the hotel and it was terribly stuffy,the bathroom was terrible dirty it wasn't cleaned well around the corners the joints in the bathtub. The reception staff were great.

Diana, 1-night trip

10/10 Exceptional

Jul 26, 2024

Fantastic Sofia Hotel

I come for several years to this hotel, it’s always a pleasure, all 5 restaurants are really fantastic, easy to reach. I can really recommend everyone to stay here

Erwin, 1-night trip

10/10 Exceptional

Nov 27, 2022

close to shopping and best of all the restaurants.

William, 1-night trip

8/10 Very good

Jun 17, 2023

Right in the middle of everything and yet comfortable.

Paul, 1-night trip

2/10 Poor

Dec 5, 2022

No heating, when there is heating, the electricity goes down

RALICA, 7-night trip

2/10 Poor

Feb 11, 2023

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

Niki, 3-night trip

2/10 Poor

May 30, 2023

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

Albena, 1-night trip

8/10 Very good

Jun 3, 2024

Ok nothing special!

First we got scammed by the taxi driver from the airport, he charge triple price from airport to hotel. We told the receptionist about the story, and she said we had to pay 8 Lev for city tax, are you sure about that I said ? And she said yes, a nice lady in check in. Have her a 20 bill, and got 10 back??!! And I said this is not right ? Well she didn’t got any coins?? First told about the taxi driver, and then the receptionist is doing the same thing?? Really bad experience!! Suddenly she had coins! Hotel is good, nothing special - breakfast is ok! Staff is more into checking private phones than doing service, at breakfast. Also the bar tender didn’t have coins, so he got 4 Lev in tips, even a tip is something a guest gives for good service, this guy just took it. The people in charge of this place should provide staff with coins - it gives a bad picture of the whole experience been a guest there!

3-night trip

2/10 Poor

Sep 18, 2022

Terrible stay in hotel Marinella

Don’t even think to stay in this please not friendly personal the rooms are disgusting food is terrible it doesn’t work even one star stay away from this place I will upload some pictures to see what kind of conditions are the rooms. we wait I 2hr to check in… in the middle of the night we come back to the hotel we have to wait for hour and a half for someone to open the room. The key was not working. on the checkouts I have to wait another two hours because they told me that my booking was not complete and they want to charge me additional $150 I have to stay on the phone for hour and a half with Hotels.com and with the hotel representative the clear what’s happening in one that way they want the double charger.. all the hotel representatives Treat us like we going their home not in the hotel like we’re going there home without any notice to stay there. Complete disappointment disaster never go back to this place

Mario, 1-night trip

4/10 Fair

Sep 20, 2022

I went to check in and the staff member asked me for my ID. I gave her my military ID, she scanned it and I guess the scan did not work and she asked me for another ID. I gave her my driver’s license. She scanned it and apparently the system did not take it either. So she asked for my passport. As a Soldier we don’t have to travel with passports we travel on our orders. So I told her I did not have a passport for her. She start yelling and arguing with me about the ID. I politely tell her that I have two IDs which is more than most Americans. I can not help that her system is not accepting them. She stated she would have to register me under her name but I had to get out first thing in the morning. I told her absolutely not and to get me the manager. Which she did not do. Eventually she gave me the key to the room. When I got to the room, the bed was unmade, urine was in the toilet and there was a cup of coffee there. I went back down to the desk and showed her pictures of the room she sent me too. She then gave me a new room key with a discount card for a massage. She never apologized for her behavior. The next morning I came down and requested and extension to stay in the room because my meeting was going to go over, the gentleman at the desk said I was good to stay until 2pm. Housekeeping shows up at noon and says they thought I checked out. So I just left. I would not recommend using this hotel unless you have a passport.

Shirlynne, 1-night trip

8/10 Very good

Oct 25, 2025

İyi

Hüseyin, 4-night trip

10/10 Exceptional

Oct 16, 2025

All good but the breakfast is not good for this important hotel … orange juice must be fresh not in cartoon bag… and others particularity …

CLAUDIO DAVIDE, 1-night trip

6/10 Good

Sep 19, 2025

Fedt hotel mange muligheder

Har været der 6 gange mangler lidt

Kim, 2-night trip

10/10 Exceptional

Sep 17, 2025

Hotel Marinela -- Truly a Unique Experience!

The Hotel Marinela is truly unique, perhaps resembling a huge boutique hotel. The decor is unmatched, and maybe not to everyone's taste. But that's what has given the Marinela its special character all these years. The restaurants provide excellent offerings, the staff was extremely courteous, and my suite was outstanding!

Vincent, 3-night trip

10/10 Exceptional

Aug 2, 2025

Excellent hotel. Very spacious facilities. Beautiful garden. Unique design.

4-night trip

10/10 Exceptional

May 11, 2025

A busy vibe all around. Choice of restaurants inside (i picked the Italian). Good food! Friendly staff. I had a room on the 16th floor. Great view, but in hinesight the 2th floor might have been more comfortable, due to the nightclub on a floor above the 16th. The bass was resonant in my room

Eelco, 1-night trip

8/10 Very good

May 4, 2025

Great garden and good options

Aymen, 1-night trip

6/10 Good

Apr 24, 2025

Nicht mehr 5 Sterne würdig

Zum dritten und leider zum letzten Mal im marinela: gutes Zimmer, aber das Hotel braucht unbedingt einige Erneuerungen/ Investitionen und vor allem freundlicheres weniger hochnäsiges und besser ausgebildetes Personal (ausnahme Japanese restaurant)

Josef, 2-night trip

10/10 Exceptional

Feb 28, 2025

Very posh hotel if slightly dated, superb pool and other facilities, conveniently located on the metro line three stops from the center.

Yurii, 11-night trip

10/10 Exceptional

Jan 25, 2025

Mooi hotel met veel opties om te gaan eten. Mooie tuin en goede service

christophe, 1-night trip

2/10 Poor

Nov 19, 2024

This was the worst hotel I have been to in years. My room phone 1624 was not working for the whole 5 days I stayed there. I could order anything from the room. If I needed anything from toothpicks to an emergency kit, I had to go downstairs from the 16th floor. I reported it every single day, sometimes twice a day. They wrote it down on papers and never did anything about it, like never. It was the worst trip and stay asides the gym facility and friend staff that bit was terrible considering I paid more than $1k for 5 nights in a junior suite that was broken. The hotel is not worth it at all.

Jamil, 5-night trip

8/10 Very good

Nov 17, 2024

Good value for price

Cleaning room was terrible , did not wash coffee cups , did not clean well

daniel, 3-night trip

10/10 Exceptional

Nov 16, 2024

Excellent pool and gorgeous lobby.

Yurii, 6-night trip

4/10 Fair

Sep 22, 2024

i know this hotel many years , in last few years condition of property has gone to very bad one ! maintenance not really existing , very poor service , cleaning room service bad - they simply dont clean anything , asked for wake up call they forgot ... only good thing we were upgraded to bigger room but aircon was not working ...parking extremely expensive

daniel, 3-night trip

6/10 Good

Jul 5, 2024

The public areas are lavish but service levels for a 5 star international hotel were dreadful. It felt like a load of concessions rather than a joined up business. I was told I couldn’t sit in the bar area by the spa as I had bought my drink at another bar. That’s absurd. A few weeks of training could solve a lot of the problems.

david, 3-night trip

Hotel Marinela Sofia

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