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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with restaurant, near Château Comtal

Choose dates to view prices

Photo gallery for Mercure Carcassonne la Cite Hotel

Miscellaneous
In-room safe, desk, blackout drapes, soundproofing
Bar (on property)
Garden
Meeting facility
Experience the charm of Mercure Carcassonne la Cite Hotel, near Château Comtal. Enjoy a meal at La Table de l'Olivier, then relax with a drink by the pool or unwind on the garden terrace. With in-room WiFi and dry cleaning services available, previous guests rave about the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Electric vehicle charging point
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • 3 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
$115 nightly
The total price is $133
Nov 11 - Nov 12
Total with taxes and fees

Why we love this property

Poolside summer oasis
Seasonal outdoor pool area boasts loungers, umbrellas, and a poolside bar. This hotel creates a perfect setting for warm-weather relaxation.
Delicious dining choices
This hotel offers locally-sourced food and organic cuisine at the restaurant. A buffet breakfast with vegetarian options awaits, plus a bar for evening drinks.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Similar properties

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Hôtel Le Donjon - Coeur de la Cité Médiévale

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,000 reviews
$111 nightly
The price is $129
Nov 9 - Nov 10
Total with taxes and fees
Hôtel Le Donjon - Coeur de la Cité Médiévale
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About the neighborhood

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Le Musée de la Torture de Carcassone - 6 min walk - 0.6 km
  • Château Comtal - 6 min walk - 0.6 km
  • Basilica of Saint-Nazaire - 8 min walk - 0.7 km
  • Narbonnaise Gate - 8 min walk - 0.7 km
  • Aude Gate - 11 min walk - 1.0 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 18 min drive
  • Carcassonne Station - 27 min walk

Restaurants

  • ‪La Demeure Du Cassoulet - ‬7 min walk
  • ‪La Girouette - ‬6 min walk
  • ‪Bar Restaurant le Sénéchal - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Le Trouvère - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Located near a train station, Mercure Carcassonne la Cite Hotel is a great choice for a stay in Carcassonne. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Table de l'Olivier, which serves local cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a fitness center, and a terrace. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 80 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Bicycle parking
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

La Table de l'Olivier - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
  • Late check-out can be arranged for an extra charge of EUR 40

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, ANCV Chèques-vacances and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number FR27384824322

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel offer free cancellation for a full refund?

Yes, Mercure Carcassonne la Cite Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Carcassonne la Cite Hotel?

Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:30 PM.

Are pets allowed at Mercure Carcassonne la Cite Hotel?

Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Mercure Carcassonne la Cite Hotel?

Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 40. Contactless check-in and check-out are available.

What is there to do at Mercure Carcassonne la Cite Hotel and nearby?

Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near Mercure Carcassonne la Cite Hotel?

Yes, La Table de l'Olivier offers local cuisine.

What's the area around Mercure Carcassonne la Cite Hotel like?

Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, a short 4-minute walk from Château Comtal and 5 minutes' walk from Narbonnaise Gate.

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Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Castle
Parking
Walking
View
Restaurant
Old town

What guests liked

  • Breakfast was consistently described as excellent, good, and varied with many guests praising the options available. (15 reviews)
  • The property's restaurant offered a lovely lunch and an extensive breakfast selection, with good dinner options as well. (3 reviews)
  • The pool was excellent, fun for kids, and a great place to relax with a good size pool and sunbathing area. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Andrew, 1-night trip

10/10 Exceptional

Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Benjamin, 2-night trip

10/10 Exceptional

A great stay, very comfortable and a great location
Marcus, 1-night trip

10/10 Exceptional

Fantastic hotel. And only 5 mins walk away from the old city.
Mel, 1-night trip

8/10 Very good

This hotel is perfect for access to the fortified village and castle and within walking distance of the town . Reception staff were helpful and friendly . Car parking is tight, the hotel takes no responsibility if your car is parked in , as ours almost was !
Suzanne, 2-night trip

10/10 Exceptional

Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Jamie, 1-night trip

8/10 Very good

Excellent location. Everything good. Very hot weather and AC struggled. Otherwise 10
Neill, 3-night trip

8/10 Very good

Great
julian, 5-night trip

10/10 Exceptional

Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Ari, 1-night trip

10/10 Exceptional

Very helpful front desk staff.
Tom, 1-night trip

8/10 Very good

Clean, polite service, nice restaurant
Rebecca, 1-night trip

8/10 Very good

Wonderful location. Walking distance to Carcassonne with parking. There is a second lot if the main one by the hotel is full. WiFi is not good unless to are a Mercure Loyalty or are paying. On vacation but had some unexpected work. Had to sit in the hotel lobby to get a decent signal. Have stayed in on other Mercure properties without WiFi issues so not sure if specific to this hotel or a program they are rolling out
Alan, 2-night trip

10/10 Exceptional

Nice quant hotel within an easy walk to walled medieval city that offers many dining options as does the area outside of the walled city. Hotel staff is friendly and helpful. It's clean and well maintained with a nice indoor and outside eating area. Rooms were on the smaller side which is typical for older properties in Europe. Definitely would stay here again.
Diana, 1-night trip

10/10 Exceptional

Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Stephen, 1-night trip

8/10 Very good

Ideally situated for the historic town, staff excellent. Breakfast could be more varied but in general very good.
Ian, 7-night trip

10/10 Exceptional

Great proximity to the medieval city
Matthew, 2-night trip

8/10 Very good

Good Standard

Good standard hotel 5 mins walk from the old town. Very secure parking.
Andrew, 1-night trip

8/10 Very good

Check in was delayed yet staff very friendly. Overall a good stay and comfortable surroundings.
John, 1-night trip

10/10 Exceptional

The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times. The hotel both inside and out weee beautifully kept and comfortable.
Carolyn, 7-night trip

8/10 Very good

Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Mark, 1-night trip

10/10 Exceptional

The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Stephen, 1-night trip

6/10 Good

Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
Michael, 1-night trip

10/10 Exceptional

Modern, very clean hotel. Wonderful front-desk. Close to the walls of Carcassonne (10 minute walk). Free parking. Good restaurant. Upscale modern, Euro chic vibe.
1-night trip

10/10 Exceptional

Very friendly team who couldn't do enough to help us. Great pool. Free parking. Amazing location just five minutes' walk from the ancient city of Carcassonne. The perfect retreat after a day of sightseeing in blazing sunshine.
James, 1-night trip

6/10 Good

Air conditioning issues

Spent two nights at the hotel spoilt by poor air conditioning in our room which despite requests to reception was not rectified. Otherwise a good hotel in an excellent location. The outdoor area was most welcome.
D G, 2-night trip