SureStay Plus Hotel by Best Western Gatlinburg

Mountain hotel within easy reach of Gatlinburg Space Needle

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Where to?

Dates

November 2025

6

December 2025

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Very good

Popular amenities

24/7 front desk
Pool
Air conditioning
Free parking
Free WiFi

Main amenities (8)

Housekeeping (on request)
Seasonal outdoor pool
Business center
24-hour front desk
Coffee/tea in a common area
Air conditioning
Vending machine
TV in a common area

Feel at home (6)

Microwave
Private bathroom
Television
Coffee/tea maker
Blackout drapes/curtains
Elevator

$59 nightly

Nov 9 - Nov 10

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 6 - Nov 7

Tomorrow

Nov 7 - Nov 8

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Standard Room, 2 Queen Beds, Balcony, River View

Excellent

Highlights

Balcony

Air conditioning

Heating

Refrigerator

LED TV

Blackout drapes/curtains

Shower/tub combination

Hair dryer

Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Good

Highlights

Balcony

Separate sitting area

Air conditioning

Heating

Refrigerator

Dining table

LED TV

Sofa bed - double

Sleeps 6
2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

Very good

Highlights

Balcony

Air conditioning

Heating

Mini-fridge

LED TV

Blackout drapes/curtains

Hair dryer

Private bathroom

Sleeps 2
1 King Bed

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Very good

Highlights

Balcony

Separate sitting area

Air conditioning

Heating

Mini-fridge

Dining table

LED TV

Sofa bed - double

Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Balcony, River View

Good

Highlights

Balcony

Air conditioning

Heating

Refrigerator

LED TV

Blackout drapes/curtains

Shower/tub combination

Hair dryer

Sleeps 2
1 King Bed

Suite, 1 King Bed, Balcony, River View (with Sofabed)

Excellent

Highlights

Balcony

Separate sitting area

Air conditioning

Heating

Refrigerator

Dining table

LED TV

Sofa bed - double

Sleeps 4
1 King Bed

Similar properties

Pool
Free breakfast
Free parking
Free WiFi

$98 nightly

Nov 9 - Nov 10

Total with taxes and fees

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About the neighborhood

218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

Gatlinburg Convention Center - 9 min walk - 0.8 km
Gatlinburg Space Needle - 10 min walk - 0.9 km
Gatlinburg SkyPark - 10 min walk - 0.9 km
Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

‪Ole Smoky Distillery - ‬11 min walk
‪Sugarlands Distilling Co. - ‬11 min walk
‪Puckers Sports Bar - ‬12 min walk
‪Mellow Mushroom - ‬10 min walk
‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and Gatlinburg SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

Hotel size

- 52 rooms
- Arranged over 7 floors

Arriving/Leaving

- Check-in time starts at 3 PM
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is 11 AM

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- No cribs (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
- Onsite parking includes off-street options

Other information

- Designated smoking areas (fines apply)

Property amenities

Food and drink

Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area

What to do

Ski lifts nearby

Working away

Business center

Services

24-hour front desk
Pool loungers

Facilities

Television in common areas
Seasonal outdoor pool

Accessibility

Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Closed captioned TV
Lever door handles
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site

Room amenities

Be entertained

44-inch LED TV
Cable TV channels

Home comfort

Air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Blackout drapes/curtains
Alarm clock
Bed sheets provided

What to enjoy

Balcony

Freshen up

Private bathroom
Shower/tub combination
Hair dryer
Towels

Stay connected

Desk
Free WiFi
Free local calls
Desk chair

Food and drink

Mini-fridge
Microwave

More

Housekeeping (on request)
Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 10:00 PM
The seasonal pool is open from May to September
Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg

Family Inns

Family Inns America Gatlinburg

Travelodge Inn Gatlinburg River

Travelodge Inn River

Travelodge Gatlinburg River

Travelodge River

SureStay Plus Hotel Best Western Gatlinburg

SureStay Plus Best Western Gatlinburg

Surestay Plus By Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel

SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room

Service staff

Breakfast

Location

River

Balcony

Bed

View

Creeks

Shower

What guests liked

Breakfast options were great with a variety of choices including fresh pancakes made by an auto pancake maker. (89 reviews)
Dining options were within walking distance and convenient for guests. (3 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Nov 5, 2025

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel

Antony, 2-night trip

10/10 Exceptional

Sep 2, 2025

Great place

Clean, quiet and comfortable. Breakfast is always great and the staff are wonderful. We have been coming here for years and will continue to stay during our Gatlinburg trips

Brian, 1-night trip

10/10 Exceptional

Aug 3, 2025

It's on the river and always a treat to enjoy coffee on the patio.

Byron, 1-night trip

10/10 Exceptional

Jul 13, 2025

Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.

Heather, 2-night trip

10/10 Exceptional

Jul 27, 2025

Excellent

Room was spacious and beds were comfortable. It was a great motel

joseph, 4-night trip

8/10 Very good

Jun 13, 2025

Room was clean, staff was friendly. Hotel close to town.

Patty, 4-night trip

8/10 Very good

Aug 5, 2025

Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again.

Nichole, 1-night trip

10/10 Exceptional

Jun 27, 2025

Clean! Great rooms, good breakfast.

Nelson, 1-night trip

4/10 Fair

Oct 7, 2025

The room was filled with stink bugs. Pillow cases were dirty. The couch was not clean. The room also smells.

Sokeya, 2-night trip

10/10 Exceptional

Jul 4, 2025

Good hotel, reasonable price.

The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.

Karen, 2-night trip

2/10 Poor

Oct 10, 2025

There were cockroaches in our room. I do not suggest this place to anyone. Bathroom was dirty and door handle was broken. Bed made a huge boom sound extremely loud when going to pay down on it because the box spring was mental and it was warped.

Antoinette, 5-night trip

10/10 Exceptional

Jul 15, 2025

Very good

Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA.

Tilahun, 1-night trip

8/10 Very good

Oct 19, 2025

It’s a gamble on what room you get. We stayed two separate times. First time the room had a mildew smell and the AC really needed a tune up because it was SO loud and squeaky. Second time was much better. Room seemed fresh, AC sounded much better. If you get a bad room, I’d recommend checking with the friendly front desk to see if you can switch. (We got in after midnight and were too tired to make a change so we didn’t ask). The rooms are spacious, generously fitting our family of 6 with a pull out couch in the separate sitting area. I would stay here again if we find ourselves in Nashville!

Megan, 4-night trip

4/10 Fair

Jul 26, 2025

The hotel needs tlc and employees were friendly but needed more training as to answer trolly and sightseeing questions.

Mitchell, 5-night trip

8/10 Very good

Jul 2, 2025

it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag

Enrique Antonio, 3-night trip

10/10 Exceptional

Jan 2, 2025

Staff at check in and breakfast were great!

Debbie, 1-night trip

8/10 Very good

Mar 24, 2025

I enjoyed that it sat on the river with beautiful river views

Christina, 1-night trip

10/10 Exceptional

Apr 6, 2025

Love our stay

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.

Larry, 1-night trip

10/10 Exceptional

May 14, 2025

Clean and friendly

Kelly, 4-night trip

10/10 Exceptional

Jun 24, 2025

Nice we enjoyed it. The room was very nice. Looked like it had been empty awhile without being vacuumed or dusted. Overall a very enjoyable stay. Thank you!

Lanita, 2-night trip