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H15 Palace, a Luxury Collection Hotel, Krakow

5.0 star property
Luxury hotel with spa, near Main Market Square

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Photo gallery for H15 Palace, a Luxury Collection Hotel, Krakow

Lobby
1 bedroom, hypo-allergenic bedding, down comforters, minibar
Lobby
1 bedroom, hypo-allergenic bedding, down comforters, minibar
Property amenity
In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
$236 nightly
The total price is $255
Sep 21 - Sep 22
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 19 - Sep 20
Check availability for tonight Sep 19 - Sep 20

Tomorrow

Sep 20 - Sep 21
Check availability for tomorrow Sep 20 - Sep 21
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Twin Beds

Junior Suite, 2 Twin Beds | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Junior Suite, 2 Twin Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Junior Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Classic Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

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Total with taxes and fees
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About the neighborhood

Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • John Paul II - Balice Airport (KRK) - 37 min drive
  • Turowicza Station - 9 min drive
  • Kraków Prokocim Station - 10 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Lindo Bar - ‬2 min walk
  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe - ‬1 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

At H15 Palace, a Luxury Collection Hotel, Krakow, you'll be just a 5-minute drive from Main Market Square and Wawel Castle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow offer free cancellation for a full refund?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at H15 Palace, a Luxury Collection Hotel, Krakow and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. H15 Palace, a Luxury Collection Hotel, Krakow also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an onsite restaurant.

What's the area around H15 Palace, a Luxury Collection Hotel, Krakow like?

H15 Palace, a Luxury Collection Hotel, Krakow is in Kraków Old Town, a short 3-minute walk from Main Market Square and 16 minutes' walk from Wawel Castle. Travelers say the area is walkable and good for shopping.

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Reviews

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

9.6

Eco-friendliness

10

Property conditions & facilities

What guests liked

  • Breakfast was described as fantastic, wonderful, and extensive with a great selection. (38 reviews)
  • The spa facilities were very clean, relaxing, and well-equipped with amenities such as saunas, jacuzzi, and pool. (24 reviews)
  • The pool, spa, and wellness facilities were modern, well-maintained, and provided a relaxing experience. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Spa
Bed
Public sauna
Food

Reviews

10/10 Exceptional

Perfect!

Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow
Steven, 4-night trip

10/10 Exceptional

Beatiful hotel excellent service perfectly located
michael, 3-night trip

10/10 Exceptional

Excellent stay
peter, 7-night trip

10/10 Exceptional

Simply wonderful

I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!
Richard, 7-night trip

10/10 Exceptional

Excellent hotel on a perfect location
Borja, 3-night trip

10/10 Exceptional

The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Manuel, 2-night trip

8/10 Very good

Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Linda, 4-night trip

10/10 Exceptional

Nice hotel in a convenient location.
Rita, 3-night trip

10/10 Exceptional

love this hotel!
Navya, 1-night trip

10/10 Exceptional

Great hotel
Caroline, 3-night trip

10/10 Exceptional

Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Elizabeth, 2-night trip

10/10 Exceptional

A beautiful hotel that is a blend of old world charm and modern amenities. The staff is warm and welcoming without exception. I would plan another visit to Krakow just for the pleasure of staying here again.
Judith, 1-night trip

10/10 Exceptional

We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
Stephane, 3-night trip

10/10 Exceptional

Quality place in heart of Krakow

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Dominik, 2-night trip

10/10 Exceptional

Staff were friendly. Breakfast was nice.
Marie, 3-night trip

8/10 Very good

Very happy good location highly recommended
Brett, 3-night trip

10/10 Exceptional

Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
John, 3-night trip

10/10 Exceptional

Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Martin, 4-night trip

10/10 Exceptional

I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Winfield, 3-night trip

10/10 Exceptional

Fantastic spa area. Wonderful room. Right in the heart of krakow. Highly recommend.
Alexander, 3-night trip

10/10 Exceptional

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Jillian, 3-night trip

10/10 Exceptional

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
Ash, 3-night trip

10/10 Exceptional

Great place
Samer, 5-night trip

10/10 Exceptional

Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Philip, 3-night trip

10/10 Exceptional

Great location.
Jinka, 3-night trip