Russ Hill Hotel was perfect for what we needed, a place to stay that was close to Gatwick the night before we flew.
It’s certainly no glam, fancy, modern, minimalist hotel, but is spacious, clean rooms and does exactly what you need the night before a flight.
Check in was a bit chaotic as not enough staff on shift (10pm) with one poor guy having to do everything. Whilst there was a lady with him, she had apparently finished her shift and was trying to go home, whilst having some manager on the phone giving her grief about something.
Not a great first impression, especially with the one guy who was on shift, was having to deal with multiple problems at once, with an endless queue of random folk popping up to ask for stuff, complain or just ask questions, all in addition to those actually trying to check in. Need more staff here, especially at night.
However……once we finally got to our room (Family room) it was exactly what we hoped for. Big, spacious and clean with a decent bathroom. Exactly what we needed for the 4 of us.
Bar was also open till 10:30pm (some hotels shut way too early) , so that ticked a big box too, with the Barman being very helpful whilst juggling everything himself.
Easy check out the next day (much better experience) and Only 12 mins to Gatwick by car. Saved a lot of money vs some of the other airport hotels, so would stay again (check in experience aside).