In the heart of Norwich's business district, Mercure Norwich Hotel offers a warm welcome with an on-site brasserie serving international cuisine for breakfast, lunch, and dinner. Take in the views from the terrace or unwind at the bar while connected to WiFi; previous guests have praised its overall condition.
Mercure Norwich Hotel puts you just a 5-minute drive from Norfolk Broads. For a bite to eat, guests can check out Brasserie Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge and a terrace. Fellow travelers say good things about the overall property condition.
At a glance
DONE
Hotel size
107 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children's menu
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Double-glazed windows
At least 80% lighting from LEDs
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Dining
Brasserie Restaurant - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 17.95 per person
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich
Frequently asked questions
Does Mercure Norwich Hotel offer free cancellation for a full refund?
Yes, Mercure Norwich Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Norwich Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Norwich Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Norwich Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Are there restaurants at or near Mercure Norwich Hotel?
Yes, Brasserie Restaurant offers international cuisine.
What's the area around Mercure Norwich Hotel like?
Mercure Norwich Hotel is a short 4-minute drive from Norwich (NWI-Norwich Intl.) and 16 minutes' walk from Sweetbriar Marshes.
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Reviews
Mercure Norwich Hotel Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
6.8
Location
8.0
Staff & service
7.6
Eco-friendliness
6.8
Property conditions & facilities
Popular mentions
Room
Service staff
Breakfast
Elevator
Bed
Bar
Location
Reviews
10/10 Exceptional
Jul 4, 2025
We had a 1 night stay for a quick break the staff were excellent and so helpful couldn't have done more, will certainly go back there again food was great
Sylvie
Sylvie, 1-night trip
8/10 Very good
Aug 20, 2025
60th birthday bash!
Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.
Karen
Karen, 2-night trip
6/10 Good
Aug 16, 2025
Needs updating but friendly staff
Staff very friendly but building in need of refurb. Very old fashioned and not like other mercures I have stayed at.
Jade
Jade, 1-night trip
10/10 Exceptional
Jun 6, 2025
Couple's weekend
Friendly staff, large comfortable beds, powerful shower. Good selection at breakfast. Have stayed twice and would stay again.
Ruth
Ruth, 1-night trip
10/10 Exceptional
May 11, 2025
One night stay following a friends birthday party at the venue. The hotel delivered everything I expected and a very tasty breakfast.
Chris
Chris, 1-night trip
10/10 Exceptional
Nov 4, 2024
We had a very comfortable stay, great location, friendly, helpful staff.
Hilary
Hilary, 3-night trip
8/10 Very good
Feb 15, 2025
Hotel very clean, staff friendly, good breakfast, good location but building/decor getting tired.
Hilary
Hilary, 2-night trip
6/10 Good
Jul 17, 2025
Restaurant closed early. Rooms dated and not super clean. Friendly staff but wxpensive for the quality and condition
Lee
Lee, 1-night trip
10/10 Exceptional
Jun 22, 2025
Arrived early and the lady on reception arranged for our room to be made up to allow us to check in, above and beyond service.
Lovely room and we were lucky to have air con on the hottest day of the year. Bar area nice we didn't eat so can't rate the food. Only slight niggle was there was no outside area to enjoy the sun
Jamie
Jamie, 1-night trip
8/10 Very good
Aug 18, 2024
Friendly staff good breakfast
Ciaran
Ciaran, 1-night trip
8/10 Very good
May 4, 2025
Exactly what we needed for an overnight stay
Welcomed by Abbie and was very clear in her communication. Room was clean and tidy. Breakfast was just right to set us up for the day.
Good location for local university campus.
Ian
Ian, 1-night trip
10/10 Exceptional
Jul 7, 2024
Had a lovely stay here will return food was very good and bed very comfy
Davina
Davina, 1-night trip
8/10 Very good
Apr 13, 2025
Stay overall was good. Breakfast was excellent
Bathroom needs improvement ; hot and cold water mixer not working
Shahid
Shahid, 4-night trip
10/10 Exceptional
Oct 8, 2023
Lovely stay
Debbie
Debbie, 1-night trip
10/10 Exceptional
Dec 16, 2024
Friendly staff
Dylan
Dylan, 1-night trip
8/10 Very good
Sep 15, 2024
Perfectly reasonable for a one or two night stay.
Gareth
Gareth, 1-night trip
8/10 Very good
Sep 30, 2022
Hotel was as expected we had a good visit and meal
Michael
Michael, 1-night trip
6/10 Good
Jun 18, 2025
The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.
Maria
Maria, 1-night trip
8/10 Very good
May 18, 2025
Toilet and bathroom extractor fan wasn’t working apart from that all good thanks
Keshar
Keshar, 2-night trip
10/10 Exceptional
Jan 14, 2025
Very nice stay for two nights. Helpful staff and will use again now I’m aware of it. Many thanks.
Steven
Steven, 2-night trip
8/10 Very good
Aug 7, 2022
Room ok breakfast very good.
Grahame
Grahame, 1-night trip
10/10 Exceptional
Apr 29, 2024
Lovely
A quick trip to vist some friends and stayed in this pleasant hotel. A good standard hotel and a wonderful breakfast.
Sital
Sital, 2-night trip
10/10 Exceptional
Dec 16, 2024
I will use again when I go back to norwich
Robert
Robert, 2-night trip
6/10 Good
Jul 28, 2024
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose
Sarah
Sarah, 1-night trip
10/10 Exceptional
Sep 5, 2023
Norwich
Very nice stay staff so kind and helpful lovely people food very good wonderful stay
Very comfy