Sercotel El Balcón de la Bahía, close to Chico Port and Paseo de Pereda, offers a serene escape with its garden and outdoor pool. Unwind on the sun-kissed terrace or take a dip in the pool surrounded by loungers and umbrellas. With free in-room WiFi, express check-in/out, luggage storage, front-desk safe, tour assistance and elevator access.
Santander (YJL-Santander Train Station) - 22 min walk
Beach shuttle (surcharge)
Restaurants
La Bombi - 4 min walk
Taj Mahal Restaurante - 5 min walk
Casa De Comidas De Tetuan - 6 min walk
La Mulata - 3 min walk
Taste Of India - 5 min walk
About this property
Sercotel El Balcón de la Bahía
At Sercotel El Balcón de la Bahía, you'll be within a 10-minute drive of Santander Ferry Terminal and El Sardinero Beach. Other highlights include an outdoor pool and a garden.
At a glance
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Hotel size
20 rooms
Arranged over 3 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
The front desk is open daily from 9:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:00 PM to 9:00 AM
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Children (9 years old and younger) not allowed
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Secured uncovered onsite self parking (EUR 17 per night)
Wheelchair-accessible parking and van parking on site
Beach shuttle service is offered for an extra charge
Parking
Uncovered self parking costs EUR 17 per night
Guests must contact this property in advance to reserve onsite parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Frequently asked questions
Does Sercotel El Balcón de la Bahía offer free cancellation for a full refund?
Yes, Sercotel El Balcón de la Bahía does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sercotel El Balcón de la Bahía?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Sercotel El Balcón de la Bahía?
Sorry, pets aren't allowed.
Is parking offered on site at Sercotel El Balcón de la Bahía?
Yes. Self parking costs EUR 17 per night. Parking spots may be limited.
What are the check-in and check-out times at Sercotel El Balcón de la Bahía?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Sercotel El Balcón de la Bahía?
No, this hotel doesn't have a casino, but Gran Casino del Sardinero (17-min walk) is nearby.
What is there to do at Sercotel El Balcón de la Bahía and nearby?
Sercotel El Balcón de la Bahía has an outdoor pool and a garden.
What's the area around Sercotel El Balcón de la Bahía like?
Sercotel El Balcón de la Bahía is in the heart of Santander, a short 18-minute walk from Santander Ferry Terminal and 7 minutes' walk from Bay of Biscay.
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Reviews
Sercotel El Balcón de la Bahía Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
8.8
Amenities
9.6
Staff & service
9.4
Eco-friendliness
9.4
Property conditions & facilities
What guests liked
The pool was a nice touch, deeper than expected and a godsend. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Cities
Service staff
Reviews
10/10 Exceptional
May 31, 2025
Beautiful hotel lovely staff would definitely stay again
Mel
Mel, 1-night trip
10/10 Exceptional
Aug 25, 2025
An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.
Arran
Arran, 2-night trip
10/10 Exceptional
May 25, 2025
Excellent Hotel
Excellent clean hotel and in a great location. Staff extremely friendly and very helpful
Sally
Sally, 3-night trip
10/10 Exceptional
Jul 23, 2025
Katia greeted us and toured us the property. Very nice and professional.
Richard
Richard, 1-night trip
10/10 Exceptional
Apr 26, 2025
Excellent service and location.
Robert
Robert, 2-night trip
10/10 Exceptional
Jun 4, 2025
Definitely our go to hotel if we visit Santander.
A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.
john
john, 1-night trip
10/10 Exceptional
May 11, 2025
Amazing thank you so much!
Neave
Neave, 3-night trip
10/10 Exceptional
Sep 7, 2024
Excellent location and hospitality
timothy
timothy, 1-night trip
10/10 Exceptional
May 7, 2025
Great place for a night or two
The best, most comprehensive check in ever!
A very decent hotel, excellent position.
Would recommend
jeff
jeff, 1-night trip
6/10 Good
Sep 17, 2025
Our room needed a good, deep clean. The floor was dirty and the windows and light switches were dusty and generally dirty. The floors werent cleaned properly. We only had one towel for 2 people and it had stains on it. You cannot change the temperature of the aircon and it's either boiling hot or too warm. Much improvement needed. The rooms need a clean al fondo
Lesley-Anne
Lesley-Anne, 1-night trip
10/10 Exceptional
Feb 18, 2025
Un hotel con encanto y muy limpio. El trato muy bueno y cercano.
Jose Manuel
Jose Manuel, 3-night trip
10/10 Exceptional
Mar 16, 2025
Great boutique hotel. Service was great. Lovey area and everything was perfect. Would come back again if I was in the area.
Helen
Helen, 2-night trip
10/10 Exceptional
Apr 27, 2025
Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area
Robert
Robert, 4-night trip
10/10 Exceptional
Apr 29, 2025
Great place!
When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK.
Great place; I’d definitely stay again.
It was clean, tidy & comfortable.
Martin
Martin, 1-night trip
10/10 Exceptional
Jul 6, 2024
Great stay
The hotel was perfectly located the staff very helpful and friendly and the room was perfect
Andrew
Andrew, 4-night trip
10/10 Exceptional
Aug 16, 2024
Lovely hotel in a quiet street - a short walk away from main areas
Cheryl
Cheryl, 2-night trip
10/10 Exceptional
Jun 9, 2025
Short break
Few ants in the room and room still very hot with the air con on
Clare
Clare, 3-night trip
10/10 Exceptional
Jul 22, 2024
Beautiful place
Amy
Amy, 2-night trip
10/10 Exceptional
Mar 2, 2025
Estancia espectacular
La estancia ha sido maravillosa. La atención ha sido espectacular. Muy atentos en todo momento. Lleno de detalles. Centro y puerto al lado. Si. Duda repetiremos
Nerea
Nerea, 1-night trip
10/10 Exceptional
Oct 9, 2024
Would recommend
Friendly staff, had everything you could wish for, rooms we very clean and comfortable, convenient and good value. Would recommend.
Paul
Paul, 3-night trip
10/10 Exceptional
Oct 14, 2024
Hidden Gem/Joya Escondida
Sooo friendly. Small quiet hotel within easy walking distance of puerto chico and main town and not far from El Sardinero beach. Really comfortable very welcoming with little details on way in and out. A great place to stay in Santander
Colin
Colin, 1-night trip
10/10 Exceptional
Sep 14, 2024
A must for your stay in Santander
Wonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.
Ann
Ann, 4-night trip
10/10 Exceptional
Jul 5, 2024
Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.
Callum
Callum, 1-night trip
10/10 Exceptional
Sep 27, 2024
Fantastic stay
Exceptional stay ,Daniel was amazing,from the glass of cava to explaining everything,showing us how things worked,and booking a taxi for the airport on departure.
Loved the gift breakfast 💕
Room was immaculate, unfortunately we didn't use the pool or the gym but all looked amazing .
Excellent location for old town