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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property
Hotel with indoor pool, near Iowa Events Center

Choose dates to view prices

Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
1 bedroom, premium bedding, pillowtop beds, laptop workspace
Exterior
Indoor pool
Fitness facility
Experience the vibrant city life at Holiday Inn Downtown - Mercy Area, an IHG Hotel. Enjoy a delicious meal at Genevieve Restaurant, unwind with a good book from the library or take a refreshing dip in the indoor pool.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Connecting rooms available
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free airport shuttle
  • Fitness center
  • 24-hour business center
  • Business center
  • 4 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Rollaway/extra beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
$116 nightly
The total price is $130
Nov 8 - Nov 9
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 288 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Standard Room

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 288 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(40 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, laptop workspace

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 Double Bed

Similar properties

Indoor pool

Comfort Inn & Suites Event Center

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,059 reviews
$97 nightly
The price is $109
Nov 21 - Nov 22
Total with taxes and fees
Comfort Inn & Suites Event Center
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About the neighborhood

Map
1050 6th Ave, Des Moines, IA, 50314

What's nearby

  • Iowa Events Center - 5 min walk - 0.4 km
  • Casey's Center - 10 min walk - 0.8 km
  • Des Moines Civic Center - 16 min walk - 1.4 km
  • Drake University - 2 min drive - 2.1 km
  • Principal Park - 2 min drive - 2.1 km

Getting around

  • Des Moines International Airport (DSM) - 22 min drive
  • Free airport shuttle

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Northern Vessel - ‬12 min walk
  • ‪Jethro's Bbq All Stars - ‬13 min walk
  • ‪Buzzard Billy's - ‬13 min walk
  • ‪Pho 515 - ‬8 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

When you stay at Holiday Inn Downtown - Mercy Area by IHG, you'll be just a 5-minute drive from Casey's Center and Drake University. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Genevieve Restaurant, which serves American cuisine and is open for breakfast, lunch, and dinner. There's a free airport shuttle and a bar/lounge, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 251 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Free offsite parking nearby
    • Street parking available
DONE

Transfers

    • Free airport shuttle from 7:00 AM to 10:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Traveling with children

  • Children's menu

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Conference space (8999 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps) and free wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Dining

Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 50.00 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10.95 per person

Children & extra beds

  • Rollaway beds are available for USD 11.20 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

Does Holiday Inn Downtown - Mercy Area by IHG offer free cancellation for a full refund?

Yes, Holiday Inn Downtown - Mercy Area by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holiday Inn Downtown - Mercy Area by IHG?

Yes, there's an indoor pool.

Are pets allowed at Holiday Inn Downtown - Mercy Area by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Holiday Inn Downtown - Mercy Area by IHG?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Holiday Inn Downtown - Mercy Area by IHG?

Yes, a free airport shuttle is available from 7:00 AM to 10:30 PM at scheduled times.

What are the check-in and check-out times at Holiday Inn Downtown - Mercy Area by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Holiday Inn Downtown - Mercy Area by IHG?

No, this hotel doesn't have a casino, but Prairie Meadows Racetrack and Casino (15-min drive) is nearby.

What is there to do at Holiday Inn Downtown - Mercy Area by IHG and nearby?

Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a picnic area.

Are there restaurants at or near Holiday Inn Downtown - Mercy Area by IHG?

Yes, Genevieve Restaurant offers American cuisine.

What's the area around Holiday Inn Downtown - Mercy Area by IHG like?

Holiday Inn Downtown - Mercy Area by IHG is in Downtown Des Moines, a short 10-minute walk from Casey's Center and 4 minutes' walk from Iowa Events Center.

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Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Highways
Bathroom
Restaurant
Location
Air conditioning
Concerts

What guests liked

  • The airport shuttle service was convenient, helpful, and a great perk for guests. (12 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

4/10 Fair

Amenities were
Chrystina, 1-night trip

6/10 Good

The parking lot was closed, so you had to park really far away and bring in your luggage.The restaurant and bar had weird hours. I liked that they had a free shuttle to the downtown area.
Jennifer, 1-night trip

2/10 Poor

The manager was rude and the hotel had working AC’s but did not want to turn it on. The rooms were hot and 88 degrees. Horrible horrible service!!! Would not recommend.
Marisol, 3-night trip

10/10 Exceptional

Great

Great and friendly service. Smooth check in. Shuttle was fantastic. Hotel was quiet, nice views. It does the job.
1-night trip

8/10 Very good

The hotel was very clean. Staff working the front desk were friendly, prompt. The restaurant had horrible service, my daughter’s food was burnt and by the time we were able to get our server’s attention, it was too late to order something else because we had somewhere to be. The server never asked if we wanted another drink. We would definitely stay at the hotel again but wouldn’t eat at Cityscapes.
Erin, 1-night trip

4/10 Fair

bathroom swimming pool

The toilet was having issues the whole time and ended up overflowing and flooding the bathroom. 10:30 pm had to switch rooms. to say the least it was not a very pleasant experience for me and the family.
Neal, 1-night trip

8/10 Very good

Never ate at the hotel.
Nevelyn, 6-night trip

10/10 Exceptional

Easy Check-In, relatively clean room, consistent housekeeping. Area nearby wasn't the prettiest but a short walk from downtown Des Moines. Parking lot was under construction and inconvenient
Seth, 2-night trip

10/10 Exceptional

Great location
Ryan J, 2-night trip

6/10 Good

The towels had a lot of stains on them, and the area didn’t have much to do. Other than that the place was decent and friendly people.
Zeena, 3-night trip

10/10 Exceptional

It's close to downtown and the big Hospitals.
Laura, 1-night trip

10/10 Exceptional

Very nice and punctual people. No issues
Robert, 2-night trip

10/10 Exceptional

Weekend getaway

Very good, front desk was very help with hotel questions and questions about the area
Jon, 1-night trip

10/10 Exceptional

Transportation was great
Brian, 2-night trip

6/10 Good

Parking was limited as the parking lot connected was shut down. The hotel was outdated and was okay for cleanliness. Smelled like smoke in the hallways.
Sara, 1-night trip

8/10 Very good

Air conditioning wasn’t performing. Bad timing in late July.
Richelle, 4-night trip

6/10 Good

They let one person from our party have breakfast but not the other two. Still very confused.
Stacy, 1-night trip

10/10 Exceptional

Excellent hotel with excellect service & shuttle which was very convenient
Diane, 5-night trip

8/10 Very good

Very outdated room.
Sharon, 1-night trip

10/10 Exceptional

We stayed for an event at Wells Fargo, it is within easy ewaloing distance and also to a lot of great restaurants. The manager on duty was so nice, he said they were providing a shuttle to the event and I mentioned we wanted to go somewhere else first and he just said, “I’ll take you there, no problem” so nice and accommodating, every other employee was very nice as well. The property was clean and nicely decorated. The parking lot was being redone so we had to park across the street, but it was no problem at all. We will definitely stay again!
Crystal, 1-night trip

2/10 Poor

Things to know before you book

Parking lot was closed, would have been nice to know before we got there. The hotel was extremely hot and they keep all of the guest rooms at the same temp. I have never stayed at a hotel like that. Phone in room and external phone number did not work. Did not have any where to get a drink unless you had cash which most people don't carry any more. If they would list all of these items when booking I would have known and stayed somewhere else. I would have had better luck staying at a super 8
Jamie, 1-night trip

6/10 Good

Parking lot was closed off. We had to walk quite a bit with all of our luggage to a lot that was not close. It was raining on and off. No signs about it until you pulled up the drive. I would not have picked this hotel had I known. And I paid a steep price for it. I will not be back.
Laura, 1-night trip

4/10 Fair

Disappointed

Where do I start. Let’s start with parking. There was no onsite parking during a huge wrestling tournament and with that amount of people at the hotel there was maybe 40 spots and once you left it was a gamble getting back in. After that it’s just little things like being there for 3 nights and never seeing housekeeping. I had to go to the front desk for plastic cups, fresh towels and more toilet paper. Also had to take out my own trash twice. Rooms were very warm as the a/c wasn’t running and the window opens about a inch so the room was just stale air. Surprisingly quiet even with a ton of families there so that was a positive. Another thing that was just more of a disappointment was the hours of the onsite restaurant for dinner, 3 hours is a very short window to offer dinner. The biggest thing was the breakfast buffet. Yougurts were just sitting on hotel pans with no ice, bottles of water and milk in hotel pans with no ice. The hotel pans of eggs, meats and potatoes were just loosely covered with foil. It was just un professional looking.
Jeramy, 3-night trip

6/10 Good

Check-in was easy, property is definitely showing its age though. Being near the hospital some noise should obviously be expected but between that and the freeway just below there's plenty of outside noise even on the 7th floor facing east
Jason, 2-night trip

8/10 Very good

Friendly staff
Abbie, 1-night trip