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Nairobi Serena Hotel

5.0 star property
Art Deco hotel with full-service spa, connected to the convention center, near Uhuru Park

Choose dates to view prices

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Interior detail
Exterior detail
Daily buffet breakfast (USD 40 per person)
Lobby
Nestled near Uhuru Park, Nairobi Serena Hotel offers a luxurious retreat with an international cuisine restaurant and swim-up bar. Tee up on the 18-hole golf course or unwind at the spa with aromatherapy. With shopping on site, free in-room WiFi, and helpful staff that guests rave about.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Separate bathtub and shower
  • Premium TV channels
$143 nightly
The total price is $170
Dec 5 - Dec 6
Total with taxes and fees

Why we love this property

Wellness oasis
Full-service spa offers aromatherapy, body scrubs, and facials in this hotel. A sauna, hot tub, and steam room await. Garden views restore the soul.
Art deco city center gem
Art deco architecture graces this central hotel with garden. Curated furnishings and a garden-view restaurant create an urban oasis.
Diverse dining options
This hotel's restaurant serves international cuisine alongside a cafe and 2 bars. Travelers can kick off mornings with a tasty buffet breakfast.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2

View all photos for Business Suite

Miscellaneous

Business Suite

  • Sleeps 2

View all photos for Chale Presidential Suite

Interior

Chale Presidential Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, minibar, in-room safe, individually furnished

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Corner Suite | 1 bedroom, minibar, in-room safe, individually furnished

Corner Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Deluxe Room

1 bedroom, minibar, in-room safe, individually furnished

Standard Deluxe Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, individually furnished

Superior Room

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
  • 474 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Business Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 624 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room

  • Sleeps 2

View all photos for Superior Room

Bathroom | Separate tub and shower, designer toiletries, hair dryer, bathrobes

Superior Room

  • Sleeps 2

View all photos for Standard Deluxe Room

Miscellaneous

Standard Deluxe Room

  • Sleeps 2

View all photos for Corner Suite

1 bedroom, minibar, in-room safe, individually furnished

Corner Suite

  • Sleeps 2

View all photos for Garden Suite

1 bedroom, minibar, in-room safe, individually furnished

Garden Suite

  • Sleeps 2

View all photos for Lamu Suite

1 bedroom, minibar, in-room safe, individually furnished

Lamu Suite

  • Sleeps 2

View all photos for Standard Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Standard Twin Room

  • Sleeps 2

Similar properties

Exterior

Villa Rosa Kempinski

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 563 reviews
$200 nightly
The price is $234
Dec 6 - Dec 7
Total with taxes and fees
Villa Rosa Kempinski
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About the neighborhood

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Uhuru Park - 2 min walk - 0.2 km
  • University of Nairobi - 12 min walk - 1.0 km
  • Kenyatta International Convention Centre - 13 min walk - 1.2 km
  • Nairobi Hospital - 20 min walk - 1.7 km
  • The Aga Khan University Hospital - 5 min drive - 4.0 km

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 26 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 26 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Serena Nairobi Hotel - ‬1 min walk
  • ‪Mwendaz - ‬10 min walk
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Campia Ethiopian Restaurant (Rue 104 Restaurant) - ‬10 min walk
  • ‪Pointzero Coffee - ‬6 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel is just 3.1 mi (5 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this Art Deco hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Lever door handles

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
  • Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75-percent of room rate
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day
  • Airport shuttle service for children costs USD 40 (one-way)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 7997

Also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?

Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nairobi Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Nairobi Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Nairobi Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Nairobi Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person one-way.

What are the check-in and check-out times at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.

Is there an onsite casino at Nairobi Serena Hotel?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

What is there to do at Nairobi Serena Hotel and nearby?

Nairobi Serena Hotel has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Nairobi Serena Hotel?

Yes, Cafe Magreb Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around Nairobi Serena Hotel like?

Nairobi Serena Hotel is in Kilimani, a short 8-minute walk from Uhuru Park and 11 minutes' walk from University of Nairobi.

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Reviews

Nairobi Serena Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • The pool area was fantastic, with a huge outdoor heated pool and plenty of sunbeds and seating areas. (9 reviews)
  • Breakfast offered an extensive and superb selection with a variety of hot and cold options. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Restaurant
Room
Food
Location
Oasis
Cities
Lobby
Bed
Breakfast

Reviews

10/10 Exceptional

Excellent property, staff and food!
Salimah, 2-night trip

10/10 Exceptional

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Endia, 1-night trip

10/10 Exceptional

Excellent stay

Superb hotel with extremely friendly and helpful staff. I had four nights here and loved every minute.
Andrew, 4-night trip

10/10 Exceptional

Staff are super friendly and very helpful Property is beautiful
Alan, 1-night trip

10/10 Exceptional

I love to come back to this property again.
Hyunsik, 5-night trip

10/10 Exceptional

Everyone was was very courteous and helpful, the property is clean, spacious and inviting.
mary kay, 2-night trip

10/10 Exceptional

It was a short stay in and out of a trip to Maasai Mara but provided a great opportunity to refresh and relax before and after a long flight in and out of Kenya.
1-night trip

10/10 Exceptional

Amazing staff
Alan, 2-night trip

10/10 Exceptional

Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
Jayne, 1-night trip

10/10 Exceptional

I stay in for one night but it was worth it. The staff was amazing with a smiling faces and nice costumer care. I highly recommend it…..
Ssebina, 1-night trip

10/10 Exceptional

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Maria Montserrat, 3-night trip

8/10 Very good

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Pritha, 2-night trip

10/10 Exceptional

Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
Bryan, 1-night trip

8/10 Very good

Greeat service and kind staff
Rafael, 3-night trip

10/10 Exceptional

A beautiful and athentic 5 star hotel
Rahim, 2-night trip

10/10 Exceptional

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
t.c., 1-night trip

8/10 Very good

I had a short stay here but great experience overall.
Fatima Toluwalase, 1-night trip

10/10 Exceptional

Everything was perfect during my 1week stay
Guillaume Valery, 5-night trip

10/10 Exceptional

Excellent customer service, prime location and fantastic amenities.
Alireza, 1-night trip

10/10 Exceptional

Beautiful property, great food and helpful staff.
Endia, 1-night trip

10/10 Exceptional

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Rita, 2-night trip

4/10 Fair

The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Jael, 6-night trip

10/10 Exceptional

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Johanna, 1-night trip

4/10 Fair

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi
SIMON URBAIN, 5-night trip

10/10 Exceptional

Executive place to stay

My partner and I were extremely well received and received excellent service. We felt very comfortable.
Joshua, 2-night trip