We read other reviews before booking so knew what to expect. The reviews were accurate. The hotel is tired and old fashioned.
Positives, the location is great, 5 minute walk from New Street train station, and in the heart of all the shops and currently Christmas markets. We were on the sixth floor and had no noise from the streets.
The shower was hot and I found the bed firm and comfy.
The negatives: super thin walls. We could hear word for word the tv in the room behind us, and even some conversations. No double glazing, but the room temperature could be controlled by a radiator.
The whole hotel needs a make over basically, but it's so large would cost a fortune. The bar was not open on the Saturday night we stayed there.
Would I stay here again, unlikely. However for one night if it's cheaper than elsewhere I possibly would knowing what to expect.