The day of check in the female that worked day shift had no personality. She was helping someone on the phone & I waited about 4 minutes or so before she acknowledged me. Thankfully, the female that was on duty after 5 pm was very friendly, accommodating, & got us a pool side room, pre-paid within minute. Breakfast was a pleasant surprise to have scrambled eggs, sausage, bacon, & gravy, aside from the traditional starch breakfasts other hotels offer. The 24 hour coffee was fantastic. I love an evening cup of decaf. Overall, good experience for this affordable Holiday Inn Express.