We really enjoyed our stay at the Embassy in Valletta – the hotel is lovely, the rooms are very comfortable, and most of the staff were pleasant and professional.
Unfortunately, our experience was let down by the rooftop manager, who was consistently rude and dismissive. When we tried to book a table from our room, we were told none were available, only to find many empty when we went up. We were then seated awkwardly in a corner. When I asked to book for the next night, I was told it was “impossible – absolutely not” as it was “for hotel guests only”. I clarified that we had already been staying for three nights, to which she replied, “Why didn’t you say?” – despite it being the second time I had. A complimentary drink was offered after that incident, but it didn’t make up for the repeated unpleasantness and witnessing her argue with other staff in front of guests.
We also had an issue with parking – we were told part of the fee would be waived (as it had been on other days), but realised it wasn’t when we reached the car park in a rush to leave. The hotel apologised over email but didn’t offer a refund.