I stayed in your hotel on 2 June 2025 to 3 June 2025. And again now for 2 nights since 9 June 2025 to 11 June 2025.
When I checkin on 2 June 2025, I was shocked to find the condition of the room.
When I arrived yesterday, I show it to the gentlemen at reception. He suggested I see a Manager today, which I did.
I arrived at the counter to ask for a Manager but there was no one around at the counter until Mario, a receptionist showed up a few minutes later.
I asked for a Manager and he told me under no uncertain terms there is no Manager in the hotel. Until tomorrow. I then asked for a Supervisor. He said he is the supervisor and if I could tell him what the reason. I repeatedly asked for a Manager as I was perplexed that for a hotel this size, there is no Manager on the premises at 12noon. He told me again, under no uncertain terms there is no Manager in the hotel until tomorrow. I mentioned to him if he would rather I escalate it on social media. He repeated again, sent the email.
I then came back 15 minutes later and spoke to Flo. She took my number in my booking and promised me she will ask a Manager to call me on WhatsApp only.
I’m as deeply disappointed that I am unable to speak to a Manager and the hotel would rather I escalate it on Social Media.