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Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention center, near Gaviota Azul Beach

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Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Cafe
Outdoor pool, sun loungers
Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
$131 nightly
The total price is $163
Oct 5 - Oct 6
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 19 - Sep 20
Check availability for tonight Sep 19 - Sep 20

Tomorrow

Sep 20 - Sep 21
Check availability for tomorrow Sep 20 - Sep 21
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(63 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, beach towels

Emporio Cancun Optional All Inclusive

  • Pool
  • Spa
  • Free parking
  • Internet access
8.0 out of 10, Very Good, 1,934 reviews
$116 nightly
The price is $145
Oct 8 - Oct 9
Total with taxes and fees
Emporio Cancun Optional All Inclusive
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk
  • ‪Mandala - ‬3 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

At a glance

DONE

Hotel size

    • 502 units
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 36

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spots may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun?

No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 4 onsite restaurants, featuring Mexican cuisine and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travelers say the area is walkable and good for shopping.

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