The staff are amazing, it was our 2nd stay and we cannot thank you enough: polite and friendly but also hard working-you are appreciated.
On arrival I said we’d stayed a couple of weeks previously and had a great stay & written a good review, we were immediately thanked and given a voucher for a couple of free drinks! We hadn’t expected that and certainly were not fishing to get anything, we’d genuinely had a fantastic stay. We were told that people don’t complain when there’s something wrong they just leave & write a bad review-that way no action to remedy the fault can be taken.
We really did have a minor problem this time, we told the front desk and immediate action was taken so that within half an hour the fault was rectified: thank you again.
ALL the staff are incredible, cleaners in the corridors, receptionists, bar & restaurant workers and the chef who visited everyone each morning to see that they have everything they need and that the standard is good.
Hotel facilities are great, air con was welcomed after a hot day working, pool & gym, restaurant and bar & quiet areas to sit. We are impressed.