Is Atlantica Caldera Palace - All Inclusive currently open?

The property is closed between November 1 and March 30.

Does Atlantica Caldera Palace - All Inclusive offer free cancellation for a full refund?

Yes, Atlantica Caldera Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Atlantica Caldera Palace - All Inclusive?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.

Is parking offered on site at Atlantica Caldera Palace - All Inclusive?

Yes, there's free self parking. Electric vehicle charging is available.

What are the check-in and check-out times at Atlantica Caldera Palace - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Atlantica Caldera Palace - All Inclusive and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy other amenities such as 3 poolside bars and 7 bars. Atlantica Caldera Palace - All Inclusive also has a fitness center and an arcade, as well as a garden.

Are there restaurants at or near Atlantica Caldera Palace - All Inclusive?

Yes, there are 7 onsite restaurants, featuring Italian cuisine.

Does Atlantica Caldera Palace - All Inclusive have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Atlantica Caldera Palace - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

Atlantica Caldera Palace - All Inclusive, Hersonissos: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 8, 2022

Loved the room - we had a family suite with private pool. the adult areas (bar, pools) were lovely and quiet and we really liked the adults only breakfast in the Greek restaurant.

Alison Jane, 7-night trip

10/10 Exceptional

Aug 26, 2023

Great stay

Great hotel, and I especially like how Adult area is segregated from kids one (swimming pools and a bar). The sea is fantastic! Staff is very helpful, rooms are big and are very clean.

Yanina, 4-night trip

10/10 Exceptional

Jul 3, 2024

Loved it. Definitely coming back next year .

redi nicholas, 9-night trip

10/10 Exceptional

May 1, 2024

During our stay we had a very enjoyable time. Visited for my wife’s birthday and had a great experience, the staff was kind and helpful, and added to the fun. The amenities were awesome, on my wife’s birthday the hotel made a great gesture sending her a cake with some certificates to the on site spa and discounts at the on site jewelry store a very sweet and kind gesture that made her birthday all that more special. The various pools to visit were amazing and the short trip to the beach was great, morning coffees with a spectacular view. Thank you for an amazing experience

Charmain, 6-night trip

6/10 Good

Jun 16, 2024

it was not so good the ac was not working and they did not change the room but keep on sending the technician who could not do anything for two nights the restaurants were understaffed and they could not provide us reservations for another restaurants

HEMAL, 3-night trip

6/10 Good

Jun 25, 2024

A nice resort however the location is an issue unless you have a car. It feels rather remote and the beach didn’t look amazing here like what you would expect. Need to go out and visit some beautiful beaches and everything felt so far away… Could hardly secure sun-beds in the adults only space which was frustrating. Annoying that you can’t swim in pools after 6pm and no shaded areas in any of the pool areas.

Nat, 5-night trip

10/10 Exceptional

May 14, 2024

Our stay was exceptional! From the start, we had ongoing communication prior to our arrival, which made everything smooth and stress-free. Despite our short notice, the hotel graciously accommodated an early check-in. To celebrate our girls' trip, which included a birthday and a bachelorette, they went above and beyond by sending complimentary fruits, drinks, and cake to our room. We were thrilled to receive an upgrade to a room with a private swim-up pool, making our stay even more special. The staff and services were just exceptional! Although we encountered a minor issue with our key entry and had to wait an additional 15 minutes for maintenance, the staff immediately offered us free drinks, which was incredibly generous and unnecessary but highly appreciated. Their accommodating nature and dedication to making our experience beautiful truly stood out. I highly recommend this place for anyone seeking a memorable and delightful stay. Thank you to everyone who made our trip unforgettable!

Susan, 3-night trip

10/10 Exceptional

Jun 22, 2025

Hotel facilities are outstanding, and the overall expereience is great value for money

Loizos, 7-night trip

10/10 Exceptional

May 17, 2025

Family resort

This is a great family resort not sure of you dont have children. The beach is right outside 2 mins walkaway

Stuart, 7-night trip

6/10 Good

Apr 17, 2025

Rooms are nice. Food is ok. Entertainment good but that room is hideous and hot - like an 70s conference room

Judy, 8-night trip

10/10 Exceptional

Nov 8, 2024

Staff were amazing. Property needs work but is very beautiful.

Shamarneé, 5-night trip

10/10 Exceptional

Sep 30, 2024

The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.

Olivia, 9-night trip

6/10 Good

Sep 24, 2024

We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (€15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a €25 fee to use.

Thi, 6-night trip

10/10 Exceptional

Sep 15, 2024

Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.

Peter, 7-night trip

10/10 Exceptional

Sep 7, 2024

Struttura molto bella e tenuta bene,vacanza perfetta.

Roberto, 7-night trip

10/10 Exceptional

Sep 5, 2024

Der Aufenthalt hat uns sehr gut gefallen. Sehr positiv ist uns das Personal aufgefallen. Äusserst freundlich und immer hilftsbereit! Die Unterkuft hat so ihre kleine Macken. Mal eine Fliesse defekt im Pool oder eine Poolleiter schief. Das Zimmer war riesig. Wir hatten ein Zimmer mit Swimup Pool Inland view (mit 3 weiteren Zimmern geteillt). Das Zimmer hatte ein riesen Bett und einen weiteren Raum mit 2 Schlafsofa. Vor dem Zimmer hatten wir einen eigenen Sitzplatz mit Tisch und Stühlen sowie 3 Liegen und separaten Pooleinstieg. Der Pool war eher kühl und mit Salzwasser gefüllt. Für die 4 Zimmer ist der Pool sehr gross dimensioniert mit ca. 6x15m! Leider war unser Zimmer nahe der Hotelanlieferung was durchaus höhrbar war, zumteil auch frühmorgens! Es gibt ein Hauptrestaurant mit Büffet wo man immer essen kann. Die Besuche in den den Resraurant sind A la carte. Die Besuche in den a la carte sind je nach Dauer des Aufenthalts beschränkt und müssen vorgängig reserviert werden. Uns hat das Buffet mit versch. Themenabenden ausgereicht. Es gibt Bereiche nur für Erwachsene, 2 Pool und Essenbreich im Hauptrest. Ebenso ein separates Frühstück nur für Erwachsene. Der Sandstrand ist schön aber mit Steinen gespickt. Wir würden dort wieder Ferien machen! Der Transfer mit dem Sammelbus (Danos) war aber sehr schlecht. Unbedingt Privattransfer oder Taxi nehmen.

Andreas, 8-night trip

6/10 Good

Sep 4, 2024

Το περιβάλλον είναι υπέροχο το δωμάτιο ήταν ευρύχωρο καθαρό με πολλές ευκολίες το προσωπικό ήταν πολύ καλό ένα από τα πρόβληματα ήταν σε μια πισίνα που είχε υπερβολική δόση χλώριο με αποτέλεσμα να μου κάψει τα μάτια ευτυχώς είχε νερό δίπλα και τα ξεβγαλα γρήγορα αλλά για 40 λεπτά είχα θέμα με τον ήλιο βέβαια το ανέφερα στην ρεσεψιόν αλλά 3 άτομα έπαθαν το ίδιο. Το φαγητό δεν είναι και το καλύτερο έχει καλά πιάτα αλλά σε γενικές γραμμές χρειάζεται βελτίωση

NIKOLAOS, 3-night trip

8/10 Very good

Aug 20, 2024

Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well

morgan, 10-night trip

4/10 Fair

Aug 17, 2024

We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.

Daniel, 7-night trip

10/10 Exceptional

Aug 13, 2024

I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable

Migena, 6-night trip

10/10 Exceptional

Aug 7, 2024

Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!

Natalie, 5-night trip

10/10 Exceptional

Aug 2, 2024

Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable 🙂

JOSEPH, 5-night trip

6/10 Good

Aug 1, 2024

Early riser for sunbeds

We were fortunately upgraded to a private pool (5m by 4m) which was a Godsend because by 930 every (literally every) sunbed was taken. Partially because I noticed people taking two or three (a couple in one pool with one hotel towel over them and then a couple at another pool with personal towels over them). If you don’t get a private pool / swim-up then DO NOT book this hotel unless you are willing to get up at 8. Apart from that - drinks choice was good, all premium but Pepsi rather than coke, food was acceptable - somewhat average and the buffet choice very limited and often empty. There are lots of bars and restaurants outside so this isn’t one of those hotels you are “stuck in”

simon, 7-night trip

10/10 Exceptional

Jul 29, 2024

Top Hotel, voor elk wat wils ! Moderne grote kamers, mooie omgeving, zeker een aanrader

sepp, 7-night trip

8/10 Very good

Jul 26, 2024

Die Hotelanlage und der dazugehörige Strand ist sehr weitläufig, gut gepflegt und schön gestaltet. Das Zimmer war sehr geräumig und ebenfalls ansprechend. Das Personal war sehr freundlich und zuvorkommend. Das Einzige was zu bemängeln wäre ist, dass die Zimmermädchen leider nur sehr oberflächlich arbeiten und einige Ecken im Zimmer entsprechend nicht richtig sauber waren. Es fehlte an kleinen, aber entscheidenden Details in Sachen Sauberkeit (Badematte, Tüten in den Mülleimern, dreckige Leisten im Bad, dreckige Scheiben an den Schiebetüren des Zimmers, fremde Haare auf den Zierkissen etc.) die man einfach in einem 5 Sterne Hotel, auch in eigener Landeskategorie, erwartet. An sich haben wir die Zeit dort aber sehr genossen und würden definitiv wieder dort Urlaub machen. Die Defizite im Zimmer wurden durch die Anlage wettgemacht.

Ina Maria, 4-night trip

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