The Hyatt is conveniently located right in downtown Indianapolis, which makes it easy to get around and enjoy the city. The staff was friendly and welcoming, which I appreciated.
That said, the property itself feels dated. The bed wasn’t very comfortable, and the headboard (photo included) really shows its age—definitely something that should be replaced. For a brand like Hyatt, I expected more modern touches and a better night’s sleep.
I also mentioned that we were celebrating our anniversary, but nothing extra was offered, which was a bit disappointing. Small gestures go a long way in making stays memorable, and this felt like a missed opportunity.
Overall, great location and nice staff, but the hotel could benefit from some updates and more attention to guest details.