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Hotel Carolina Bacalar

4.0 star property
Beachfront hotel with outdoor pool, near Lake Bacalar

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Dock
Standard Double Room, Garden View | View from room
Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds
Deluxe Room, Lagoon View | Garden view
Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Spa
  • 24/7 front desk
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
$154 nightly
The total price is $188
Jun 26 - Jun 27
Total includes taxes and fees

Why we love this property

Serene spa setting
Deep-tissue, sports, and Swedish massages provide ultimate relaxation at this hotel. Lush gardens create a tranquil backdrop for spa services.
Delicious dining options
This hotel serves English breakfast to kickstart the day. A welcoming restaurant and stylish bar complete the culinary experience for hungry travelers.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 129 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Deluxe Room, Lagoon View

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 290 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 2 min drive - 1.1 km
  • Cenote Negro - 2 min drive - 1.8 km
  • Municipal Spa of Bacalar - 3 min drive - 2.5 km
  • Laguna Bacalar Ecological Park - 5 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive
  • Corozal (CZH) - 51 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Hotel Carolina Bacalar

Hotel Carolina Bacalar puts you within a 10-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a children's pool are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On a private beach
  • Kayaking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Traditional architecture

Accessibility

  • Visual fire alarm

Room amenities

Be entertained

  • MP3 docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Restaurante - Onsite family restaurant. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 300 for children

Children & extra beds

  • Rollaway beds are available for MXN 450.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar offer free cancellation for a full refund?

Yes, Hotel Carolina Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Carolina Bacalar?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Hotel Carolina Bacalar?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Carolina Bacalar?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Carolina Bacalar and nearby?

Have fun with nearby activities like kayaking and sailing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Hotel Carolina Bacalar also has a garden.

Are there restaurants at or near Hotel Carolina Bacalar?

Yes, there's an onsite restaurant, Restaurante.

What's the area around Hotel Carolina Bacalar like?

Hotel Carolina Bacalar is a short 14-minute walk from Lake Bacalar and 3 minutes' walk from Cenote Esmeralda.

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Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Lagoons
Kayaking
View
Food
Lobby
Refrigerator

What guests liked

  • Breakfast was great and a highlight of the stay with many guests praising its quality. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
4-night trip

10/10

Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10

Fantastic location, friendly and helpful staff
2-night trip

10/10

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
2-night trip

10/10

Beautiful place. Has paddle boards and kayaks.
1-night trip

10/10

Amazing
5-night trip

10/10

From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
1-night trip

8/10

The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
4-night trip

10/10

The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
4-night trip

10/10

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
5-night trip

10/10

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
3-night trip

10/10

Beautiful hotel
4-night trip

10/10

Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
3-night trip

10/10

Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
4-night trip

10/10

Very nice place to stay. Great customer service.
2-night trip

10/10

Property manager and his staff are the best. Friendly and accommodating.
3-night trip

8/10

lovely room, and perfect location. Continental breakfast was great.
2-night trip

10/10

Good service, clean and well maintained
2-night trip

10/10

Amazing propu
2-night trip

10/10

Well thought of and put together. It had all the conveniences of a bungalow with a view.
4-night trip

10/10

Unique concept
2-night trip

10/10

This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
3-night trip

10/10

We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.
2-night trip

10/10

Good
3-night trip

2/10

Do yourself a favor and skip this hotel. I tried many times to call and no one ever answers. I had issues with my reservations and was not able to contact anyone. They charged me full stay even though I never stayed. When I spoke to Experian they were no help either. They opened a case and also tried to contact the Hotel and did not get a reply. Since they could not get a reply within 72 hours they closed the case and I was out more than $500.00 Terrible customer service and thieves.
3-night trip